Customer Support Executive Vacancy (Voice & Chat Process)

About the Role: We are hiring customer-centric professionals to handle high-volume user interactions, resolve queries efficiently, and ensure exceptional satisfaction scores across global customer support channels. Key Responsibilities: Handle inbound customer queries, troubleshooting requests, and service complaints via voice calls, emails, and live chat portals. Maintain accurate case logs, ticket resolutions, and feedback updates in the company CRM database. Collaborate with internal operational teams to fast-track technical or billing escalations. Requirements & Qualifications: Freshers or experienced candidates (0–2 years) with stellar communication and listening skills. Ability to stay calm, professional, and empathetic under high-pressure scenarios. Flexibility to work in rotational shifts (including evening/night shifts where applicable). What We Offer: Comprehensive corporate training program upon joining. Cab pick-up and drop facility for shift timings. Health insurance coverage and performance bonuses.