Refund Policy

1. What This Page Covers

iloveblr is a classifieds advertisement platform. Every listing — free ads, jobs, properties, events, vehicles, services — is posted by a user, and every transaction for those listings is directly between users.

iloveblr never processes those payments. There is no checkout, no escrow, no order ID, and therefore no refund process we can operate for classifieds. If you paid someone for a listing and want your money back, you must deal with that user or your bank directly — not iloveblr.

This page exists only to explain that clearly, and to point to the one area where we do process payments (paid promotions) and the area where a scam has occurred (safety guide).

2. Paid Promotions — Refund Rules

Paid Promotions (featured placement, higher reach, longer duration) are the only payments iloveblr processes, via third-party gateways such as Razorpay, PhonePe, PayU and Stripe.

Refund rule in one line: Promotion fees are non-refundable once the promotion is live, except in the case of a technical failure on our side that prevents the promotion from going live.

For the full payment terms — what data we receive from the gateway, how failed payments are handled, and how refunds are initiated — see:

• Terms & Conditions §10 (Free Listings, Expiry and Paid Promotions)
• Terms & Conditions §11 (Payments via Third-Party Gateways)

To request a refund for a paid promotion due to a technical failure, email hello@iloveblr.com with the transaction ID and listing link.

3. If a Classifieds Transaction Went Wrong

Because iloveblr does not process classifieds payments, we cannot reverse them. We can still help in two specific ways:

• Report the listing or user: use the Report option on the listing, or email hello@iloveblr.com with the ad link and screenshots. We will review the account and may suspend it.
• Follow the recovery steps: our Safety Guide §19 covers immediate steps after a scam — contact your bank, call 1930, and file on cybercrime.gov.in.

For financial fraud, call 1930 and file on cybercrime.gov.in immediately — do not wait for us. The first 24 hours matter most for recovery.

4. Grievance

For complaints related to Paid Promotions, or for grievances under the IT Act, 2000:

Grievance Officer: iloveblr Grievance Team
Address: Bengaluru, Karnataka, India
Email: hello@iloveblr.com

We acknowledge within 24 hours and resolve within 15 days. Full grievance process: Terms & Conditions §25.